Equity Concepts is committed to protecting the security and confidentiality of our clients’ information. Regrettably, this notice concerns an incident that may have involved some of that information.
On September 11, 2018, we discovered an incident involving some of our employees’ email accounts. We conducted an investigation, secured the email accounts, and retained a leading computer forensic firm to assist us. Our investigation revealed that an unauthorized individual had gained access to certain Equity Concepts’ employees’ email accounts and may have downloaded the contents of the email accounts. After conducting a thorough review of the contents of the email accounts, we determined on November 1, 2018 that the affected emails may have contained client information provided to Equity Concepts including names, financial account numbers, contact information, and in some cases, Social Security numbers or medical information. Equity Concepts’ internal network and client file systems, which are distinct from our email systems, were not accessed.
We are in the process of providing notice to our customers regarding the incident by first class mail. Additionally, although we have no indication that the information in the emails has been misused in any way, we are offering one year of complimentary credit monitoring and identity theft protection services to individuals whose Social Security numbers may have been accessed. We have also established a dedicated call center to answer any questions that affected clients may have. If you have any questions, please call the call center at 877-495-1570, Monday through Friday between 9:00 a.m. and 6:00 p.m. Eastern Time. We encourage our clients to remain vigilant by reviewing their account statements for any unauthorized activity and reporting such activity to Equity Concepts.
We sincerely regret that this incident occurred and apologize for any inconvenience or concern this may cause. To help prevent something like this from happening in the future, we have added enhanced security measures, including requiring that employees use two-factor authentication when accessing Equity Concepts’ email platform from outside our offices. We will also be conducting additional training and education for our employees regarding email security.
For information about preventing identity theft or to report suspicious activity, contact the Federal Trade Commission at 1-877-IDTHEFT (438-4338) or get free information at www.ftc.gov/idtheft.